BayCare is a not-for-profit health care system committed to serving the health care needs of the residents of the communities we serve, regardless of ability to pay.
The BayCare Financial Assistance Department can help determine if you qualify for assistance with medical expenses and ongoing medical care. Whether you visit the emergency room, receive outpatient services or are admitted to the hospital, our staff is available to assist you through the application process. We realize that paying for medical bills may be difficult. If you are unable to pay your medical bills and meet the eligibility criteria, you may qualify for assistance.
For more information about the Financial Assistance Department or if you have questions regarding financial assistance, email or call (855) 233-1555.
Yes. You must either have a scheduled service or have already received services at BayCare in order to submit an application.
No. Financial assistance cannot be applied if you are insured but choose not to use your insurance.
You will need to provide proof of payment or a denied claim before your financial assistance application can be reviewed.
Yes. If you received emergency care in one of our facilities, you may apply regardless of citizenship or residency.
Yes. You can apply for assistance for patient financial responsibility after insurance.
Income from a spouse must be included if you are living at the same address.
If you had no income in the last 12 months, document it in the household income section as “no income” and please indicate who or what is supporting you. If you had periods of no income, document your entire income status for the last 12 months in the household income section.
Yes. Additional information further explaining your financial hardship can be submitted to finassist@baycare.org. Please include your name and date of birth in the email.
Most applications will be processed within 30 days of receipt. Incomplete applications will be returned to the applicant, which may delay the review process.
Approval and denial letters are mailed to the applicants listed address.
If you are approved for financial assistance, you will not be subject to any billing and/or collection actions. Payments paid toward your hospital-based services prior to applying for financial assistance may be refunded to you. Payments received for BayCare Medical Group, BayCare Outpatient Imaging or BayCare Urgent Care are not eligible for a refund.
No. Financial assistance is not ongoing health coverage. However, an application on file can be reviewed for assistance for services rendered. You must have a scheduled service or have already received services at BayCare to apply for assistance.
Yes. Financial assistance in not transferable.
You can send an email request to finassist@baycare.org or call (855) 233-1555 Monday through Friday from 8:30am to 4:30pm.
Do you need help finding resources that provide assistance for food, housing and paying your bills? Find Help Florida can connect you with programs and services close to you.
