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Patient & Visitor Information

In our continued effort to create an environment of caring, healing and wellness, effective October 4, 2010, tobacco use of any kind will be prohibited at Winter Haven Hospital. The policy will apply to all employees, patients, visitors, volunteers, physicians and vendors at all of our locations. Anyone using tobacco while on Winter Haven Hospital property will kindly be asked to refrain from doing so on our campus. We thank you for choosing Winter Haven Hospital as your healthcare provider and hope to continue to serve you and your family for years to come.

How to Make your Stay at Winter Haven Hospital Safer

Patients can ensure a safer experience with the health care system by being involved and informed about their treatment.

  • Become a more informed health care consumer
  • Keep track of your medical history
  • Work with your doctor and other health care professionals as a team
  • Involve a family member or friend in your care
  • Follow the treatment plan agreed upon by you and your doctor

Become a more informed health care consumer:

  • Seek information about illnesses or conditions that affect you.
  • Choose a doctor, clinic, pharmacy, and hospital experienced in the type of care you require.
  • Ask questions of your doctor, nurse, pharmacist, or benefits plan coordinator

Keep track of your history:

  • Write down your medical history including medical conditions, illnesses, allergies, hospitalizations, immunizations and dates, all medications and dietary supplements you’re taking, and any reactions or sensitivities you’ve experienced.
  • Write down the names and phone numbers of your doctors, clinics, and pharmacies for quick and easy reference.
  • Bring your history and information about your doctor, clinic and pharmacy with you when you come to the hospital.

Involve a family member or friend in your care:

  • If you’re not able to observe or participate fully in your care, ask a family member or friend to assist. They can help you ask questions, understand care instructions and suggest your preferences.

Follow the treatment plan agreed upon by you and your doctor:

  • Be sure you receive all instructions verbally and in writing that you can read and understand. Ask questions about any instructions that are confusing or unclear.
  • Take medications exactly as prescribed.
  • Use home medical equipment and supplies only as instructed.
  • Report anything unusual to your doctor.
  • Let your caregivers know if you have had difficulty affording medications or do not feel that you can follow-up with appointments. Your care givers may be able to help.

For more information, visit The National Patient Safety Foundation.


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