MyBayCare Patient Portal FAQs

One option for enrollment in myBayCare.org includes an initial e-mail invitation and a reminder message seven days later. The e-mail will arrive in your inbox from the sender, BayCare Health System, and will have the address of noreply@iqhealth.com. If you are receiving multiple messages beyond the standard two, please call BayCare at (888) 499-9003. Patients can also choose Self Enroll at any time without waiting for an e-mail invitation.

Membership in myBayCare.org begins either when you Self-Enroll or you give us your e-mail address during your office visit or registration. Entering your e-mail address into our system triggers an automatic e-mail invitation. However, you do not require the invitation to enroll in the portal. You can self-enroll online.

If you were recently a patient and you provided your e-mail address to our staff, there are several things you can do:

• Be sure to check your spam/junk folders for our message. The e-mail will arrive in your inbox from the sender, BayCare Health System, and will have the address of noreply@iqhealth.com.
• Contact your provider to confirm the correct email address is on record. To protect the privacy of our patients, the email address for the patient portal invite may only be updated in person at a BayCare facility.
• If the correct email address is on record and you do not find the message, please call BayCare at (888) 499-9003 to request a new invitation.

You can be notified when a new message is in your patient portal inbox. You also have the option to receive notifications when your personal health record has been updated regarding:

• Results
• Documents
• Clinical notes
• Radiology/Cardiology
• Pathology
• Microbiology

Notifications are sent according to preferences that you set in your patient portal account. They can be sent as an email and/or as a text to your cell phone.

• To update your notification preferences, go to the Notifications screen. You access that screen from the drop-down menu under your name in the upper right banner of the patient portal.
• When you update your email address and/or phone number to receive notifications, any patient portal communications will be re-directed to the new preferences. However, your official patient records won’t be updated until you give this updated information to a registration team member during your next visit to a BayCare facility.

Note: When you change your email address in your official hospital records, you’ll get a new invitation to the patient portal. If you’re already enrolled in the BayCare patient portal, you can disregard this invitation and continue using the portal with your existing username and password.

• The only contact information that can be updated in the patient portal is your e-mail address. All other contact information must be updated during your next visit to a BayCare facility.
• If you have a new e-mail address, please update your portal information by visiting the Notifications screen (accessed from the drop-down menu under your name in the upper right banner of the Patient Portal).
• When you update your e-mail address in the portal, we will redirect any patient portal communications to your new e-mail address. However, your official patient records will not be updated until you provide this information during your next visit to a BayCare facility. *

*Please note: when you change your e-mail address on your official hospital records, you will receive a new invitation to the patient portal. If you are already enrolled in the BayCare patient portal, you may disregard this invitation and continue using the portal with your existing user name and password. Just don't forget to update your e-mail in the portal as well, so you receive all relevant portal communication.