Frequently Asked Questions

  • What is the Novel Coronavirus or COVID-19?

    The coronaviruses are a large family of viruses that cause illnesses ranging from common colds to more severe diseases in people and others that circulate among animals, including camels, cats and bats. Common symptoms include fever, cough, shortness of breath and breathing difficulties. This strain of coronavirus was first reported in the Wuhan region of China.

  • How Can Someone get the COVID-19?

    COVID-19 can spread from person-to-person and when in close contact (about 6 feet). The spread can occur when an infected person releases respiratory droplets from a cough or sneeze and inhaled into the lungs. It may be possible that people can get COVID-19 by touching an infected surface or object and then touch their own mouth, nose, or possibly their eyes. However, according to the Center for Disease Control and Prevention (CDC), that’s not the main way the virus can spread.

  • What People Can Do

    The guidance for avoiding novel Coronavirus is like that for any respiratory virus, such as the flu or common cold:

    • Wash your hands frequently with soap and water (at least 20 seconds) and avoid touching your face. This is a simple, easy and effective way to prevent spreading germs and to help yourself and others stay healthy.
    • Stay away from people that are sick.
    • Get proper rest and eat healthy.
    • Stay home when you’re sick and encourage family, friends and colleagues to do the same.
  • Who Can Get Infected?

    People of all ages can be infected by COVID-19. However, older people and those with pre-existing medical conditions including blood pressure, asthma, diabetes and heart disease appear to be more vulnerable to the virus.

  • What to Do if Similar Symptoms Occur

    If people have symptoms and believe to have been exposed to the coronavirus through travel or contact with someone who has traveled, contact the Florida Department of Health (FDOH) directly at 866-779-6121 or If they do decide to seek medical care, they are asked to call their primary care doctor or the facility first so they can prepare for their arrival.

  • Is There a Vaccine?

    Yes. Several biomedical companies are working on vaccines. There are a few completed vaccines, and others are still in different phases of clinical trials.

    • The vaccine developed by Pfizer Inc. and BioNTech SE has been approved for emergency use authorization by the FDA, and is currently being distributed across the U.S. This vaccine, which shows to be more than 95 percent effective, may help prevent people age 16 and older from getting infected. Patients receive two doses of this vaccine 21 days apart.
    • Another vaccine developed by Moderna Inc. has received emergency use authorization by the FDA, and is currently being distributed across the U.S. This vaccine is about 95 percent effective and may help people 18 and older from getting infected. The Moderna vaccine is given to patients in two different doses 28 days apart.
  • Is There a Treatment?

    There is no specific antiviral treatment for COVID-19. People with the virus can seek medical care to help relieve symptoms. Roughly four out of five people who are infected experience only mild to moderate symptoms.

  • What is social distancing?

    Social distancing measures are taken to restrict when and where people can gather in order to stop or slow the spread of infectious diseases. Social distancing includes avoiding crowded places and public transit, and keeping at least 6 feet between you and other people.

    Read more about Why Social Distancing Matters

  • Should I be concerned about my pets?

    The CDC hasn’t received reports of animals becoming sick with COVID-19. At this time, there’s no evidence that pets can spread the virus.

  • How to Stay Informed

    The numerous digital and social media channels allow misinformation to spread quickly. That’s why it’s important for people to get their information through reputable sources including local health systems, Florida Department of Health, Center for Disease Control and trusted news sources.

  • What sites are currently closed due to COVID-19?

    As BayCare continues to support the public health needs of our community, we have closed the following locations.

  • Where to go for COVID-19 testing

    BayCare is repositioning resources in response to the novel coronavirus outbreak to help stem the spread of COVID-19. Find testing centers.  

    If you suspect you have coronavirus and have not yet been screened for COVID-19 by a provider, visit on your smart phone or computer 24/7 to have a virtual visit with a provider.

    Pre-screening is necessary before accessing a COVID-19 testing site.

  • Can I get a COVID-19 test at the emergency room?

    Remember to only go to our Emergency Rooms if you have an emergency – our ERs are NOT doing public testing.

    Getting your test done here could result in additional facility and physician fees. If you think you are experiencing COVID-19 symptoms, the online screening tool helps direct you to the right care and resources including our telehealth app BayCareAnywhere, COVID-19 Nurse Triage (available weekdays) and drive-thru testing sites (also open on weekdays).

  • Can I still visit friends and family in the hospital?

    As of June 14, BayCare has expanded visitation at our 14 acute care hospitals to allow patients to have multiple visitors per day during the hours of 8am-8pm. To ensure social distancing, only one visitor per patient is allowed in the hospital at a time.

    All other limitations on visitation at BayCare hospitals remain in effect due to BayCare’s continued commitment to prevent the spread of COVID-19 and ensure the safety of patients, visitors, team members and physicians: 

    • Only visitors 18 years or older, who pass COVID-19 screening, are allowed entry. All visitors must wear a mask during their entire visit.
    • Inpatients will be allowed one visitor at a time from 8am-8pm, except for the exceptions noted below.  
    • Extended hours and provisions are allowed for pediatric, neonatal intensive care, labor and delivery and mothers and newborns.  
    • No visitors will be allowed for Behavioral Health or COVID-19 patients. 
    • Patients arriving for surgeries and procedures will be allowed a visitor during pre-operation and recovery times. 
    • Visitor capacity is limited in our emergency rooms. One visitor is allowed per patient, depending on capacity. If waiting areas become too crowded, visitors may be asked to wait outside until their patient is in a treatment room. Visitors aren't allowed to accompany COVID-19-positive patients or patients who are suspected of having COVID-19 until the patient is no longer in isolation/quarantine. 
    • Special circumstances can be approved by hospital leadership on a case-by-case basis, including reasonable accommodation for patients with disabilities or special needs and to comply with applicable laws.

    Note: BayCare’s Madonna Ptak Morton Plant Rehabilitation Center in Belleair and Mitchell Rehabilitation Center in New Port Richey are NOT impacted by this change and will continue to offer visitation in compliance with the state’s emergency rules for long-term care facilities. BayCare Alliant Hospital in Dunedin will also continue its visitation schedule of 3pm-8pm.

    Read more about BayCare Hospitals Relaxing Visitation Rules