BayCare 2020 Report to the Community

BayCare exists to support our community’s health – even during a global pandemic. The year 2020 tested our communities and its institutions, but BayCare Health System continued, even amid such a tumultuous year, to adapt and evolve to prepare to serve our communities. Learn more about how the region’s leading not-for-profit health care system cared for the community during 2020 and the plans it made for the years to come.

2020: Prevailing Through Change to Serve Our Community

As 2020 began, BayCare was working on a full slate of initiatives for the year. Then COVID-19 arrived. And so much changed.

From Our President/CEO and 2020 Board Chairman

Dear Community Members and Friends,

As we put the finishing touches on this report in early 2021, we’re proud of how BayCare Health System has continued to serve our community in the midst of the greatest public health threat of our time. The COVID-19 pandemic has reaffirmed for our team, individually and collectively, the great privilege and responsibility we have as West Central Florida’s largest community-owned, not-for-profit health system.

It would have been easy in our 2020 Report to the Community to share just the story of COVID-19. Indeed, our extraordinary team members and providers—more than 30,000 strong—have distinguished themselves and continue to demonstrate unfailing commitment to their neighbors and the community’s health in the face of a most unyielding foe. But we’re excited to share many other lessons and achievements from 2020, some because of COVID-19 and some in spite of it.

On this page you’ll learn how the public health crisis helped accelerate many of our plans for the future, from telemedicine services to our Community Benefit focus on food insecurity. You’ll understand how BayCare’s longstanding commitment to financial stewardship was never more important, helping us sustain our services for the community when they were needed most.

You’ll be reminded of another BayCare strength: responding to the community’s short- and long-term health needs. We were among the first to offer drive-through COVID-19 testing services in the same year that we also started construction on a new hospital and committed to replace an existing hospital. And our work a year ago helping to start a mental wellness coalition, Tampa Bay Thrives, is even more relevant as our region confronts the behavioral health crisis of the pandemic.

Our work continues to receive external validation. We again were ranked in the top 20 percent of large health systems nationally by IBM Watson Health for our clinical and patient experience performance. And FORTUNE’S Best Companies to Work For list ranked BayCare number 37 in the nation, based on employee ratings.

We also want to mention that in a year that saw much civic turmoil and reminders of continued racial disparity in our community, BayCare committed itself to building a more inclusive future, pushing forward on robust initiatives to increase supplier and team member diversity, fostering an inclusive culture and supporting health equity for all.

We also devoted just over 10 percent of our 2020 revenue—more than 10 cents on every dollar—to Community Benefit to ensure we could care for those in our community who need our services, regardless of their ability to pay.

But most important in the unprecedented year of 2020 was that each day we continued to carry out our mission: To improve the health of all we serve through community-owned services that set the standard for high-quality, compassionate care. We exist for our community and because of our community. Thank you for being part of the BayCare family. We’re proud to be your community health care system.


Tommy Inzina
Tommy Inzina
BayCare Health System

Eric Obeck
Eric Obeck
Chairman, BayCare Board of Trustees
Senior Regional President, Hancock Whitney

Through a Physician's Eyes: Treating COVID-19

Dr. John Masson, a pulmonary and critical care specialist at BayCare's Morton Plant Hospital, talks about the professional and personal challenges that confronted physicians, and how he and his colleagues at BayCare worked together to fight back against COVID-19, a virus none of them had seen until March 2020.

The Pandemic’s Impact on the Health Care Industry

As 2020 began, the U.S. health care industry didn’t know that a pandemic unlike anything else in over a century was on the way. Read about the challenges faced by health care providers and their workers.

Two BayCare team members perform COVID-19 tests at a drive-through location.
Dr. Alok Singh and Dr. Andrew Sherman

Clinical Excellence: Our True North

In 2020, BayCare was ranked in the top 20% of large health care systems nationally on measures of clinical quality and safety. We strive to provide high-quality care to all we serve.

An Extraordinary Team Delivers Extraordinary Service

While fighting a pandemic, the BayCare workforce also reached the top quintile in clinical quality nationally. Giving the community our best in good times and bad is our job as the region’s largest not-for-profit provider.

COVID-19 testing site at Ruth Eckerd Hall
Groundbreaking for BayCare Wesley Chapel Hospital

BayCare: An Economic Engine for the Region, State

As the largest not-for-profit health care provider in the region, BayCare delivers exceptional care for patients. And as one of the largest employers, BayCare delivers big economic benefits for the area and state.

Community Benefit: Food for the Hungry During the Pandemic

Good food is good medicine, so when BayCare learned how prevalent hunger was in our community during the pandemic, we sped up plans to add food assistance to our Community Benefit programs.

BayCare provided food assistance for the hungry during the pandemic.
A photo of the new St. Joseph's Hospital pedestrian bridge before it was raised into place.

2020 Highlights

While the pandemic was the biggest challenge of 2020, BayCare achieved a lot of milestones during 2020.

Financial Highlights

BayCare System Office