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The Patient Portal Frequently Asked Questions (FAQs)

Creating an Account

How do I create an account?
Create a new account by clicking the "Enroll Here" button on The Patient Portal website. You will be asked for contact information, including an e-mail account and phone number. To create the account, please use your legal name or the name you used at the hospital. Confirmation of your new account will be-mailed to you.

What is the CPI (corporate patient identifier) number or PIN?
The CPI number can be found on the armband assigned to you when you were admitted to the hospital or Emergency Room. The CPI number is also referred to as the PIN (the CPI number and PIN are the same numbers). Please do not discard your patient armband. You will need it to gain access to The Patient Portal after discharge. Keep it in a safe place when you leave the hospital. If you (the patient) are unable to locate your armband and/or cannot remember your CPI number, you can go to the hospital you visited to receive your CPI number/PIN, or you can request a PIN to add a patient on the portal. The purpose is to protect the privacy of our patients. Your CPI number is not accessible to Customer Service representatives.

Can accounts be created for other members of my family for whom I provide care?
As a user of The Patient Portal, you can request to view information for an adult patient, age 18 or older, such as a spouse or parent. To request access to another patient’s information, you need to complete the authorization form and bring into the registration desk at any BayCare Health System location where care is delivered (laboratory, doctor's office, rehab site, outpatient facility or hospital). The registration staff at these locations will make the changes to your BayCare portal account. This is necessary to verify your identity at the time of the request.

Can I update my personal information?
The Patient Portal offers you the convenience of viewing your demographic information we have on record. You may change your contact information including address, phone numbers and e-mail, by selecting the “Profile” link and choosing the appropriate tab to make the changes.

Why was I asked security questions while setting up my account?
We recognize the importance of providing secure access for our patients to prevent identity fraud. Security questions verify your identity and make certain that your private health information remains secure. Protecting your medical information is our top priority.

How can I ask a question about The Patient Portal or provide feedback?
Your input is welcome. Questions and comments can be sent to or by calling (855) 546-6300.

Why can’t I create an account for my child who is between the ages of 12 and 17?
State and federal patient privacy regulations limit the amount of information that can be released for patients in this age range. To prevent the accidental release of any protected health information for these patients, The Patient Portal currently does not provide access to these accounts.

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Do I need to add a patient to fully enroll?
Yes. In order to view your Medical Health Records, schedule an appointment, register for delivery of a baby and/or to send secure messages, you must be or recently have been admitted as a patient in one of BayCare’s hospitals or treated in a BayCare emergency department.


What is The Patient Portal?
The Patient Portal is a convenient and secure health management tool that allows you to access certain medical health records from hospital visits and upload any personal health records and information for access through the Internet.

How does The Patient Portal work?
The Patient Portal provides the ability to view certain medical information safely and conveniently through the Internet.  All information is confidential and protected by your username and password.

Why should I set up an account?
Creating a user account allows you to keep all of your health information in a safe and convenient place. To have access to The Patient Portal, you must set up an account and add yourself as a patient. This provides you access to your medical information including certain information from your hospital visit including allergies, immunizations, medications, health conditions/problems, procedures, lab results and some tests. Imaging documents must still be requested from the Imaging department. You can also upload/enter any other medical health records you have to store on the portal for secure access.

If a patient has multiple stays or visits multiple BayCare facilities will The Patient Portal account stay the same once enrolled?
Yes. Once you create an account in The Patient Portal, you can access your account with the same username/password, regardless of how many different facilities you've visited. Your medical health records from each visit will download into your patient portal profile, which can be reviewed by the date(s) of service.

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Log In

I forgot my password, how do I request a new one?
To request a new password, go to and place a check mark in the box “Forgot your password?”  Then click “Login.” You will be prompted to enter your full name and your e-mail address. An e-mail confirmation will be sent to you with the following message: "We received your request to change your password, please confirm your request by clicking the link below." Follow the on-screen instructions to change your password.

I locked myself out of The Patient Portal. What do I do?
If your account is locked:
1. Wait 30 minutes and your account will automatically reactivate.
2. If after 30 minutes your account remains locked, please contact the BayCare Customer Service Center at (855) 546-6300 during regular weekday business hours (Monday-Friday, 8am-5pm EST).

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Log Out

Will the system log me out?
If you are logged into The Patient Portal but are not active, the system will log off after 10 minutes of inactivity.

How do I log out?
Click the “Log Out” link at the top right side of the screen. A "pop-up" will appear with the following message: "Are you sure you wish to log out? Click okay to confirm." Immediately after you log out, the “Welcome to MyBayCare Home Page" will be displayed.

Medical Records

Can you send my medical records to my doctor for me?
Yes, we are able to mail or fax your medical records to your doctor’s office or treatment center. Indicate this information on the Release of Information request form, which is available for download at the following facility websites:

Can I get all of my records from the Medical Records department?
No. Certain records must be requested from the following departments:

  • Radiology films
  • Nuclear medicine films
  • Wound care records
  • Cardiology films

To request medical records, contact your hospital:

  • Mease Countryside Hospital: (727) 725-6065    
  • Mease Dunedin Hospital: (727) 734-6144
  • Morton Plant Hospital: (727) 298-6300                            
  • Morton Plant North Bay Hospital: (727) 843-4569          
  • St. Anthony’s Hospital: (727) 825-1418
  • St. Joseph's Hospital: (813) 870-4665                                
  • St. Joseph's Hospital-North: (813) 870-4665      
  • St. Joseph's Children's Hospital: (813) 870-4665             
  • St. Joseph's Women's Hospital: (813) 872-3985              
  • South Florida Baptist Hospital: (813) 757-8471

Can I request a copy of my birth certificate from you?
No. Patients needing Florida birth certificates should contact:      
      The Office of Vital Statistics
      8751 Ulmerton Road, Suite 17
      Largo, FL 33761
      (727) 507-4330
      Monday-Friday, 8am-5pm

A Vital Statistics satellite office is also located inside St. Joseph’s Women’s Hospital:
    3030 W. Dr. Martin Luther King Jr. Blvd.
    Tampa, FL 33607
    (813) 871-8697
    Monday-Friday, 8am-4pm

Obtain birth certificates from other states.

How long does the hospital keep my records?
Your medical records are kept for 10 years.

Is there a fee for copying my medical records?
There are instances when $1 per page is charged for copying. We will contact you if there is a fee.

I have additional questions. Is there a number I can call to speak to someone?
Yes. We are happy to assist you!

  • Mease Countryside Hospital: (727) 725-6065    
  • Mease Dunedin Hospital: (727) 734-6144
  • Morton Plant Hospital: (727) 298-6300                            
  • Morton Plant North Bay Hospital: (727) 843-4569          
  • St. Anthony’s Hospital: (727) 825-1418
  • St. Joseph's Hospital: (813) 870-4665                                
  • St. Joseph's Hospital-North: (813) 870-4665      
  • St. Joseph's Children's Hospital: (813) 870-4665             
  • St. Joseph's Women's Hospital: (813) 872-3985              
  • South Florida Baptist Hospital: (813) 757-8471             

Who can sign the Release of Information request form?
Any of the following people can sign the form:

  • Patient (age 18 or older)
  • Medical Power of Attorney (must state that it includes medical information)
  • Health care surrogate
  • Legal next of kin
  • Emancipated minor

What is Medical Health Record (MHR)?
The Medical Health Record (MHR) is an online tool used to increase patient participation and improve engagement with your health care. MHRs are a collection of information pertinent to your health, such as medical history, allergies, medications, family health history test results, etc. Medical Health Records may also be referred to as Electronic Health Records (EHR) and Patient Health Records (PHR).

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Portal Features

What features are included in The Patient Portal?
The Patient Portal includes information and interactive tools such as:

  • Your personal health record: Any information you’ve provided about your health conditions, medications and supplements and allergies
  • Inpatient and ER laboratory results and discharge information
  • Bill pay options for inpatient, ER or outpatient visits
  • Secure question submission regarding medical records, bills or other items
  • Preregistration for delivery of your baby
  • Physician search
  • Announcements and frequently asked questions
  • BayCare events

Can I request an appointment using The Patient Portal?
Currently The Patient Portal offers appointments for mammogram and DEXA (bone density screening) imaging exams only. If you need to request an appointment with your provider, please contact his or her office for further assistance.

Can I request a prescription refill using The Patient Portal?
We are not able to refill prescriptions via The Patient Portal at this time. Please contact your pharmacy with any questions or requests you might have.

Can I ask emergency-related questions via The Patient Portal?
The Patient Portal is not a method of communication to address emergency-related questions. If you are experiencing a health care emergency, please call 911 or visit the nearest emergency room.

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For additional assistance with The Patient Portal, please call (855) 546-6300.

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