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Frequently Asked Questions

Billing Frequently Asked Questions

If you have specific billing questions, please contact Customer Service at the facility where you received your care.

  1. I cannot pay my bill. What can I do?
  2. How can I make a payment?
  3. Do you charge a transaction fee for paying online or by phone?
  4. How can I pay in cash?
  5. Can I receive a cost estimate for my upcoming procedure/service?
  6. Medicare did not cover my lab test. Why was I charged for my lab test?
  7. How do I obtain my lab results?
  8. I already paid my hospital bill. Why did I receive a second bill from the pathologist, radiologist, ER physician, anesthesiologist, etc.?
  9. Why do I send my payment to Atlanta?
  10. Can I submit a partial payment?
  11. If I set up a payment plan, am I required to pay interest?
  12. Can I receive my bill electronically?
  13. I have a question regarding the total amount listed on my bill under "Patient Responsibility."
  14. Will BayCare discount my co-insurance amount?
  15. I received my statement, but the amount due does not match my explanation of benefits.  What should I do?
  16. Will I maintain the same account number throughout my treatment at BayCare?
  17. When is my statement balance due?

 


 

1. I cannot pay my bill. What can I do?

At BayCare, we provide superior health care for all patients, regardless of their ability to pay. If you do not have health insurance, we may be able to help you with your bill. BayCare offers financial assistance to qualified patients. BayCare also offers customized payment plans through MedMaxFinance. MedMax payment plans are interest free for the first six months and then offer a low interest rate of 5.99% until your bill is paid.

If you are having trouble paying your bill, it is very important that you tell us. Call Customer Service, and a representative will work with you to determine a monthly payment that is affordable. If you ignore your hospital bill, it may be sent to a collection agency and could affect your credit score.

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2. How can I make a payment?

Payments for BayCare can be made: Online, by phone or by mail.

Payments for Winter Haven Hopsital can be made at the Winter Haven Bill website.

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3. Do you charge a transaction fee for paying online or by phone?

No. BayCare does not charge a transaction fee for paying online or by phone.

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4. How can I pay in cash?

Cash payments can be made in person at the cashier's office in the hospital where you received care.

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5. Can I receive a cost estimate for my upcoming procedure/service?

If you are uninsured or self-pay, call the cost estimate line at (813) 852-3116. If you are insured, contact your insurance company for an estimate.

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6. Medicare did not cover my lab test. Why was I charged for my lab test?

At the laboratory draw site you signed an Advanced Beneficiary Notice form. This form states that if Medicare deems the test as an uncovered procedure, you will be responsible for the balance due. This can happen, for example, when Medicare will only cover one type of test annually and you need a second test during the same year.

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7. How do I obtain my lab results?

You must contact the ordering physician for lab results.

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8. I already paid my hospital bill. Why did I receive a second bill from the pathologist, radiologist, ER physician, anesthesiologist, etc.?

Other medical specialists, such as a radiologist or an ER physician, may have provided services during your hospital stay. You will be billed separately for these services.

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9. Why do I send my payment to Atlanta?

Our bank payment-processing center is located in Atlanta.

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10. Can I submit a partial payment?

No, you must contact MedMaxFinance at (727) 533-5200 to set up a payment plan before paying only a portion of your amount due.

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11. If I set up a payment plan, am I required to pay interest?

Payment plans through MedMaxFinance are interest free for the first six months of the plan. After six months, a low interest rate of 5.99% is charged on the outstanding balance.

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12. Can I receive my bill electronically?

Upon admission you can request to receive your bills electronically. If you have already received a paper bill and would like to have it resent electronically, please call Customer Service.

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13. I have a question regarding the total amount listed on my bill under "Patient Responsibility."

Call your insurance company. They decide what this amount is.

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14. Will BayCare discount my co-insurance amount?

We do not discount deductible, co-pay or co-insurance under any circumstance.

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15. I received my statement but the amount due does not match my explanation of benefits. What should I do?

Your first step should be to contact your insurance company.

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16. Will I maintain the same account number throughout my treatment at BayCare?

Your account number will be different for each date of service.

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17. When is my statement balance due?

Your balance is due upon receipt of the statement.

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